13009 Wisteria Dr. Germantown MD 20874 Tel: 301-972-4349

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iFIXMDC Mobile Device Clinic

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iFix MDC Apple/Android Phone Technician

Do you enjoy working hard in a fast-paced environment?

iFixMDC is seeking a Service and Repair Technician to repair (down to board level) iPads, iPhones and Android Cell Phones. The ideal candidate will have technical experience in a related industry, however we will train the right energetic, customer service oriented applicant. This is a unique opportunity to be part of a rapidly growing team, critical to iFixmdc’s growth. This position is located in Germantown, Maryland.

Responsibilities:

* Service a large volume of incoming repairs. These are customers that need 100% of your attention. We have both large customer (dealer) accounts and end user units that arrive daily.
* Create persuasive sales techniques to help our customers choose the correct service or part. The technician’s job will entail speaking to each customer for approval on the repair. We do not over sell our customers.
* Analyze our operation line performance statistics and recommend optimized service solutions
* Exceed quotas and maintain our same-day diagnostic promise
* Ensure that our clients receive the highest level of customer service
* Have the ability to work unsupervised while prioritizing and delivering timely, high-quality work

Requirements:

* 1-3 years of technical experience, however we are willing to train the right employee
* Proven track record of reaching and exceeding production goals
* Knowledge of iPhones or Android Phones a plus
* Demonstrated ability to perform well in a highly dynamic, rapidly changing environment
* Understand user behavior and how technology works and the ability to explain each in ordinary terms
* Excellent communication and presentation skills
* Great team player
* Speaks Spanish, Chinese, or Korean

Preferred Requirements:

* Knowledge of LOCA glue repair
* SMD Soldering experience

Location: Germantown, MD
Full-Time
First Shift
Salary D.O.E.

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Immediate Customer Service

We have real people you can talk to on our customer service number. You can contact us Monday-Friday 10am to 7pm | Saturday 10am to 6pm to place an order, check the status of your repair, or just ask questions. There's no need to wait for a reply via e-mail. Just call or Chat live with us!